WINDOWS 7 ON A SLOW ROLL DUE TO THE ECONOMY
ENTERPRISE I.T. WANTS WINDOWS 7, JUST NOT IN A HURRY TO GET IT
COMPUTERWORLD,
OCTOBER 22, 2011 (PHNO)
By Computerworld writer Robert L. Mitchell- Jim Thomas, director of IT
operations at Pella Corp., expected to be wrapping up his Windows 7 deployment
by now.
The window and door maker, an early adopter of Microsoft's latest Windows PC
operating system, began deployment in February 2009, just four months after the
product shipped.
Plans called for half of Pella's 5,000 desktop and laptop users to transition
by the end of 2010, with the rest following by this December.
"We are not going to get there," Thomas concedes. Today, Pella has 1,800
machines running Windows 7. The rest remain on Windows XP, which celebrated its
10th birthday in August.
Jim Thomas, IT director at Pella, says the economy has done a number on his
Windows 7 plans. Less than half of the company's desktops have implemented the
new operating system. Pella has plenty of company.
Nearly two years after Windows 7 was released in October 2009, users in most
enterprises remain on Windows XP, this despite Microsoft's ending mainstream
support for XP over two years ago. (Most skipped Vista, XP's unpopular
successor.)
In a September survey of Computerworld readers, 88% of respondents said they
have begun or are planning a move to Windows 7. Of those who said they have
already moved to Windows 7, or will, some 82% say their organizations are still
running XP -- down from 93% in our January 2010 survey -- and 73% say they're
running Windows 7.
But 55% of those still running XP expect to fully transition to Windows 7 by
the end of 2012, and 34% said they would transition some time before Microsoft
ends extended support for XP in April, 2014. And 11% said they would continue to
run XP after that date. (During extended support, no-charge incident support
ends, warranty claims won't be honored and design changes and feature requests
aren't available.)
According to Microsoft, about one in four enterprise machines runs Windows 7
today. Erwin Visser, senior director of the Microsoft Client Commercial Group,
says enterprise adoption is growing fast. But as Computerworld's survey shows,
many large IT organizations are taking their time.
Over what period of time will your organization complete the transition to
Windows 7? We are finished now - 19%
Within the next few months - 10%
6 to 12 months - 20%
12 to 18 months - 18%
18 to 24 months - 13%
24 to 36 months - 11%
Source: Computerworld online survey; 210 respondents Most mid-sized and
large organizations are at least planning for the migration, says Gartner Inc.
analyst Michael Silver, and many mainstream deployments got under way either
late last year or in the first half of this year.
Organizations that aren't well into testing at this point are late to the
party, he says, and may face hardware and software compatibility issues as third
party software and hardware support for XP phases out over the next 2-plus
years.
"They are the ones that will be in danger when a new app comes in that
requires Windows 7, or when new machines with XP drivers start to dry up."
Unfortunately, says Silver, "There are a decent number of late organizations."
A new mindset IT executives cite several reasons for the foot-dragging.
At
Pella, it's the economy.
"The housing industry has not recovered [so] we have tightened down our
investments," Thomas says. PC refresh cycles, which used to rotate in new
machines every 3 1/2 years, have been extended out to about 5 years -- which in
turn extends the timeline for Windows 7's rollout. Pella doesn't expect to see a
rebound in the housing market this year - or in 2012, for that matter. But
Thomas says they won't run their machines into the ground either. "I have a
feeling that [the Windows 7 migration] will drag out until the end of 2012," he
says -- but not beyond.
Deployment delays due to the economy aren't just limited to businesses in the
housing sector. Nearly one quarter of Computerworld's survey respondents who say
they have started or plan to move to Windows 7 reported that the slow economy
has interfered with their usual migration schedules.
"The recession and continuing economic conditions have had an impact on our
speed of deployment," says Art Sebastiano, vice president of applications at
ModusLink Global Solutions, a provider of supply chain management services. At
this point, about half of the firm's 3,500 machines are now on Windows 7, and
Sebastiano says the IT team is kicking into high gear and hopes to be done by
year's end.
Kevin Calvert, location director at WorleyParsons Ltd., which designs and
builds refineries and chemical plants, says his business unit decided to keep
the XP-based Dell computers used by about 500 employees as they came off lease.
"During the downturn we looked at the residual value and said, 'Why don't we buy
them out, keep them running and save a few bucks,'" he says.
Over the coming year he expects to bring in enough new machines to get
Windows 7 penetration to 50%. "But the rest of the machines will have to be
reimaged as we can get to them," he says.
Other firms seem to share the view that there's no rush. At Ceasar's
Entertainment Inc., 99% of the company's 21,000 desktops and laptops remain on
Windows XP. "We are a late adopter, and deliberately so.
A technical requirement or business value could cause us to move faster, but
there's no urgency," says Bruce Wilby, director of Wintel engineering. Instead,
he says, "We see the April 2014 exit for extended [XP] support as the deadline,
and we are working toward it."
Why
XP could expire early As software and hardware makers continue to roll out the
next generation of computers, peripherals and software, will XP be invited to
the party? Steve Kelynhans, analyst at Gartner Inc., sees 2012 as a transition
year.
"Right now the industry mindset is that machines built next year will not
support XP," he says. That could change if most enterprises remain on XP, but
the lack of driver support for new hardware will be a real risk by 2013, he
says.
Software vendors are also getting antsy, according to Sam Gross, vice
president of global outsourcing solutions at Unisys.
"Microsoft may be ending XP support in 2014, but by and large independent
software vendors are ending theirs for applications in 2013," even if software
vendors are not ready to admit that publicly, he says. "That puts pressure on
those whose migration plans are still in the works."
For its part, HP typically stops supporting an operating system in the
consumer space two years after the version stops shipping, says Tom Shoenleber,
solutions marketing manager for the LaserJet Enterprise Solutions division.
Enterprise support usually lasts longer, but by any measure the extension of
support for XP is one for the record books.
While HP will continue to support enterprises "as long as our customers need
it," support is not likely to go past 2014 and could end sooner, depending on
demand.
Did Shoenleber ever expect that HP would still be writing and updating device
drivers for XP at the end of 2011? "We did expect a faster transition to Windows
7," he concedes. Sam Gross, who as vice president of global outsourcing
solutions at Unisys helps corporate clients plan Windows 7 deployments, thinks
companies like Caesar's might want to move the goalposts up a bit.
Hardware and software vendors are likely to drop Windows XP support well
before Microsoft's own support ends [see sidebar]. "The timeframe for action is
actually narrower than you think," he says.
Both Silver and Gross expect software and hardware vendors to start dropping
support for XP by 2013. In other words, vendors won't test future versions of
XP-related products for compatibility nor support users running their wares on
that operating system.
For better or worse, there's less of a sense of urgency at this stage of the
game than there has been for Windows upgrade cycles in the past, Gross says.
In fact, some organizations have been hamstrung by application software that
doesn't yet support Windows 7. "A lot of vendors aren't ready until 12 months
after Windows ships, for many it's 18 months, and for some verticals it can be
two years," which is about where Windows 7 is now, says Silver.
Which version of Windows is currently running in your IT operation? [Select
all that apply] Windows 7 - 73%
Windows XP - 82%
Windows Vista - 16%
Windows 2000 - 12%
Windows 98 - 3%
Windows 95 - 1%
Source: Computerworld online survey; 210 respondentsAxium Healthcare
Pharmacy put its Windows 7 plans on hold more than a year ago after discovering
that several major applications didn't support it. "Since then we've upgraded or
removed those applications," says Norbert Cointepoix, senior director of IT.
Like Pella, Axium has stretched out the PC lifecycle to five years. About 50% of
the company is now on Windows 7, but the process is moving slowly. "It will be
2013 before we get off XP entirely," he says.
Thomas' team at Pella has been able to upgrade core applications to current
releases, which are now Windows 7-compatible, or tweak them to make them work.
But, he says "We still have 50 one-offs out there that we haven't gotten to."
WorleyParsons, some deployments have been held up by an old accounting
application that requires Internet Explorer 6, which isn't supported in Windows
7. To get around that, Calvert is using Citrix's XenApp to deliver the
application to desktops that have migrated to Windows 7 until the company can
get off the software.
"The Web browser space is the biggest area of pain for the enterprise," says
Gross. "The number of people still using IE 6 is mind boggling."
Hardware issues
A need for more powerful hardware delayed Qualcomm Inc.'s Windows 7 rollout.
It started deployments in 2009, but management's decision to move all users
to the 64-bit version of Windows 7 slowed the migration process because
two-thirds of the company's 27,000 personal computers weren't beefy enough to
run it.
"This has required a number of upgrades to our user base," says Matt Clark,
senior director of IT.
On the plus side, the failure rate of the new machines, configured with extra
memory and solid state disks, has "decreased tremendously," resulting in a
reduction in support costs. With 50% of users now on board, Clark expects to
finish up by the middle of next year.
What types of desktops/machines will your organization run Windows 7 on?
[Select all that apply] New desktop PCs or laptops bought specifically for this
upgrade - 77%
PCs purchased within the last year - 62%
PCs between 1 and 2 years old - 55%
PCs between 2 and 3 years old - 35%
PCs more than 3 years old - 13%
Source: Computerworld online survey; 210 respondentsWhile most survey
respondents say they plan to deploy Windows 7 on new hardware, fewer say they
will deploy it on existing computers. But at ModusLink more than 70% of
migrations to the 32-bit version have been upgrades on computers that are three
or four years old -- and that hasn't been a bad thing. "We're getting better
performance on the same hardware," says Sebastiano.
Caesar's has delayed precisely because it wants to avoid upgrading existing
hardware.
Wilby says the migration process from XP to 7 involves manually unloading and
reloading each user's data -- a labor-intensive process. "We are moving in
Windows 7 through attrition on new purchases," he says, and Caesar's is in the
middle of an assessment to see if it can use desktop virtualization for machines
that won't be replaced with new machines running Windows 7 before Microsoft ends
support for XP.
If a PC cannot be virtualized, and is not due for replacement, only then will
Caesar's consider upgrading it to Windows 7, he says.
Motivating forces: Security is key
Although IT organizations aren't all finding the benefits of Windows 7
compelling enough to move quickly, most say the operating system has much to
recommend it.
Sebastiano boils it down to three key benefits: Speed, stability and
security. While the first two are great for users, they won't drive the
deployment decision at ModusLink. In fact, many end users don't even think about
the benefits. "There hasn't been a lot of wow factor from the user base," he
says.
Axium
Healthcare Pharmacy put its Windows 7 plans on hold more than a year ago after
discovering that several major applications didn't support it, says Norbert
Cointepoix, senior director of IT. He says it will be 2013 before his company is
off Windows XP entirely.
But in businesses where security and data control are paramount, new security
features have pushed Windows 7 migration higher on the agenda. Some 33% of
survey respondents cite security as a key reason for migrating.
The CIO for a large US-based entertainment company, who spoke on condition
that he not be named, says BitLocker disk drive encryption, included in Windows
7, has vastly improved boot times.
Previously, the company was using a whole-disk encryption product that had
slowed boot times on XP machines to 7 minutes. Now machines are up and running
within 1 or 2 minutes. "It's a significant improvement," he says.
Despite this benefit, most of his company's nearly 10,000 users remain on
Windows XP. About half should be Windows 7 before the end of 2012, with the rest
following before the 2014 final XP support deadline, he says.
Pella has also started enabling BitLocker.
The non-BitLocker product the company was using before required a
dual-authentication process that caused problems when passwords got out of
synch. "That is our number one support issue," Thomas says.
In contrast, BitLocker is "almost transparent" to users, he says. Almost one
third of readers say they are most interested the enterprise-specific features
of Windows 7.
Key dates August 24, 2001: Windows XP is released to manufacturing
April 14, 2009: Mainstream support for XP ends
October 22, 2009: Windows 7 officially launches
April 8, 2014: Extended support for XP ends
Source: Microsoft, Other IT executives say that it's embarrassing to keep
users on a 10-year old operating system when they have been running newer
technology at home for years -- all consumers who have purchased new Windows
computers since the Windows 7 launch in October 2009 are using the new operating
system.
Windows XP is getting too old, say 64% of Computerworld's survey respondents,
with 50% citing the need get into up to date as a key reason to upgrade. "We
want to create a better user-base perception of IT by giving users something
more current," says Calvert.
Upgrading applications
Perhaps the biggest motivator for upgrading has been the desire to modernize
client-side applications.
At WorleyParsons, a move to Microsoft Office 10 has been the "driving force"
behind machine refreshes, Calvert says. Caesar's plans to implement Office 10,
as well as Exchange Server, in tandem with its Windows 7 deployment.
Whither Windows 8?
It's been nearly two years since the launch of Windows 7, and with the
expected release of Windows 8 only about a year away, will organizations that
have delayed migrating to 7 wait for 8? Or, having finally made the move off XP
to 7, will they take a pass on Microsoft's next version of Windows?
One-third of Computerworld survey respondents said Windows 8 will have no
effect on their plans, while 42% say it's too early to say.
Most IT organizations won't start deploying a new operating system until it's
been out for at least a year, and with the vast majority of enterprises still on
Windows XP and an end-of-support deadline looming in 2014, waiting for Windows 8
is not a viable option for most.
Skipping 8, however, is a different matter. "We're not in a rush to move to
Windows 8. We don't want to be in a constant upgrade cycle," says Art Sebastiano,
vice president of applications at ModusLink.
Erwin Visser, senior director of the Microsoft client commercial group, says
Windows 8 will build on the foundations of Windows 7. "Investment in Windows 7
will carry over into Windows 8 in term of hardware compatibility and software
compatibility," he says.
But barring a compelling reason to move, Gartner Inc. analyst Michael Silver
thinks many enterprises will sit this one out.
"Many organizations may end up skipping Windows 8 for their PCs," although
some may accept its new, touch-based user interface for use on tablets, he says.
"After spending so much time on Windows 7, fatigue sets in. People want
stability for a while."
Another attraction is the level of integration between Windows 7 and other
Windows Server offerings, such as Exchange Server, SharePoint and Lync Server
(formerly Live Communications Server). "There's a lot more synergy between
Windows 7 and these application suites," ModusLink's Sebastiano says.
But as with some Windows 7 migrations, back-end infrastructure projects that
leverage new features in Windows 7 have taken a back seat. "Organizations are
using BitLocker in large numbers, but other components [such as DirectAccess,
BranchCache, and so on] aren't as popular yet," says Gartner's Silver.
IT executives say they look forward to taking full advantage of the tighter
integration with other Microsoft products, as well as enhancements such as
BranchCache and DirectAccess -- eventually.
"We are deliberately moving at a relatively conservative pace," Caeser's
Wilby says. And while he's aware of the looming XP support deadline, he's not
worried. "Many companies skipped Vista, and there are a lot of people in our
boat," he says.
But if more companies are pushing the deadline out as far out as they can
this time around, most say they won't go beyond April 2014, when all support
ends. "I would expect 90% to be off of [XP] by then," says Silver.
"But not all."
Next: Survey results: Economy delays Windows 7 implementation.
Robert
L. Mitchell is a national correspondent for Computerworld.
Follow him on Twitter at
twitter.com/rmitch,
or e-mail him at
rmitchell@computerworld.com.
Chief News Editor:
Sol Jose Vanzi
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